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Telecom

AI in telecom.

Network analytics, churn prediction and customer-care copilots — AI-augmented and built on Mendix for carriers and ISPs.

Proven on Mendix & AI

Live across network & care.

From global enterprises to challengers, telecom teams run production AI applications on Mendix — the platform and the AI MXTechies delivers. A representative slice of what’s live, and the credentials behind it.

Network ops

Anomaly detection & capacity analytics on Mendix.

Customer care

Care copilots and digital self-service.

Provisioning

Order-to-activate automation across systems.

8
Mendix MVPs — top concentration in APAC
300+
enterprise apps in production
200+
AI-certified engineers
21 days
to a production PoC
GenAI
agentic, RAG & vision AI live in production
−21%
network incidents
−12%
churn
+28%
care containment
What you get

Built for the people accountable for outcomes.

One engagement, four answers — to the questions a CIO, CTO, VP of Technology and business owner each bring to the table.

For the CIO

Governed & de-risked

Mendix Cloud with role-based access, audit trails and model-risk controls. Security and compliance built in — not bolted on.

For the CTO

One platform, no rewrite

A 21-day proof of concept scales to 100K users on the same platform. No throwaway prototypes, no re-platforming.

For VP, Technology

Delivery you can trust

AI-assisted development up to 7× faster, delivered by 200+ certified engineers in a repeatable 21-day rhythm.

For the business

Measurable ROI

Fixed-fee proof of concept tied to a clear ROI hypothesis. See the value in production before you commit to scale.

Use cases & impact

Where AI moves the number.

The applications we build most in telecom — each a governed production app on Mendix, with the outcome it drives.

−21%incidents

Network anomaly detection

Flag degradation and optimise capacity proactively.

−12%churn

Churn prediction

Propensity models trigger save offers at the right moment.

+28%containment

Customer-care copilots

Agents resolve billing and technical queries end-to-end.

+22%first-dispatch

Field dispatch optimisation

Optimise technician routing and scheduling.

−35%provisioning time

Service provisioning apps

Automate order-to-activate across systems.

100%auditable

Revenue assurance

Surface leakage and billing errors at scale.

Engagement

Built for network, customer-experience & operations leaders — delivered by us.

We bring the reference architecture, the use cases, and the AI-certified engineers who’ve already delivered them — from a 5-day discovery to a 21-day production proof of concept.

Built for

Network, customer-experience & operations leaders

Services used
MendixAI & MLIntegrationsQuality Eng AI
2026 trends

What’s reshaping telecom.

The app patterns leading teams are putting into production right now.

Trend 01

Autonomous networks

Self-optimising, AI-driven network operations.

Trend 02

Agentic care

Agents that resolve, not deflect, customer issues.

Trend 03

Real-time assurance

Live leakage and service-quality detection.

Across the ecosystem

Siemens, Mendix & Altair — together.

Siemens

Xcelerator integration

Enterprise-grade deployment & system integration.

Mendix

Care, provisioning & field apps

Operational telecom apps on Mendix.

Altair

RapidMiner

Network, churn and assurance models.

Put AI to work in telecom.

Tell us the outcome you’re after. We’ll bring the platform, the AI and the engineers who’ve done it before.

FAQ

Questions, answered.

Which telecom AI use cases are most common?

Network anomaly detection, churn prediction and care copilots are the highest-impact starting points.

Can you integrate with OSS/BSS?

Yes — Mendix connects to OSS/BSS, CRM and billing via connectors, APIs and events.

Do care copilots really contain queries?

Grounded agents resolve billing and technical queries end-to-end, with human escalation.

Is it built on Mendix?

Yes, as a Mendix Platinum Partner backed by Siemens Xcelerator.