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Optimizing Global Order Fulfillment with a Centralized Low-Code Application

Platform illustration

WHAT WAS THE CHALLENGE?

A global supply chain and procurement firm managing order fulfillment across multiple regions faced the following obstacles

Beyond MVPs: A Global Team of Mendix Experts
Manual workflows handled via Excel and email
Complex approval processes varying by region and material type
Disconnected systems — SAP and Microsoft Teams operated in silos
Limited reporting for compliance and audit tracking
Low visibility into approval and request status

Why Change Was Necessary

To improve operational efficiency and reduce risk, the business needed a scalable digital solution to:

Centralize order management and approvals

Integrate with existing enterprise systems (SAP, Teams, Azure AD)

Support future scaling across business units and geographies

Ensure full auditability of transactions and user actions

Provide real-time dashboards for tracking and compliance

How the Solution Was Built

Architecture and Tools Used

Agent Onboarding

Built on Mendix Studio Pro 9.12.2

Transactions &

PostgreSQL Database Backend

Admin Services & Notifications

Power BI and PlotlyJS for Advanced Reporting

Reports & Analytics

Integrated with SAP and Microsoft Teams

Reports & Analytics

Azure AD (OIDC) for Secure User Authentication

Reports & Analytics

Mendix Data Hub for Seamless Data Exchange

Process Flow

  • ✦ Request Submission
  • ✦ Teams Chat Initiated with Sales
  • ✦ SAP Quote Generation
  • ✦ Approval Workflow Execution
  • ✦ Reporting and Finalization

Team Composition

  • ✦ 4 Mendix Developers
  • ✦ 3 Business Engineers
  • ✦ 2 QA Engineers
  • ✦ 1 UI/UX Engineer

What We Delivered

Modular, Agile-Based Order Management Platform with

  • ✦ Request Management
  • ✦ Regional Approval Workflows
  • ✦ Reporting Dashboards
  • ✦ Digital Audit Trails
  • ✦ Reusable UI and Logic Components

Reusable Assets Created

  • ✦ 15+ UI components
  • ✦ 10+ page templates
  • ✦ 5+ role-based approval modules
  • ✦ 3+ interactive dashboards

Business Impact

80%

reduction in manual workflow effort

70%

less dependency on Excel and email

90%

visibility into approval stages

100%

digital audit coverage

75%

increase in process tracking via dashboards

Is Your Procurement Process Future-Ready

If your order workflow still relies on spreadsheets and siloed approvals, it's time to modernize.

01

Start with Proof

of Concept

02

Integrate with

enterprise systems

03

Deliver faster, safer, and

smarter with Mendix