Unified Account Opening Digital Banking Onboarding Platform
A financial institution onboarding customers across multiple products faced onboarding delays and operational complexity:
Fragmented onboarding journeys across channels
High dependency on manual verification steps
Multiple external system integrations
Handling large data exchange with core systems
Session and security management challenges
Document verification and compliance processing delays
To support digital banking adoption, the organization needed a secure and scalable onboarding solution capable of:
Providing seamless digital account opening
Supporting secure identity verification
Integrating payment and verification services
Reducing onboarding turnaround time
Enabling omnichannel customer onboarding
Maintaining regulatory compliance
Built on Mendix Low-Code Platform
● Private Cloud Deployment
● REST and SOAP API integrations
● Custom Single Sign-On authentication
● Digital document management integration
● Automated PDF generation
The Unified Account Opening platform was designed as a scalable onboarding application enabling:
● Responsive web and tablet access (PWA)
● Secure authentication and session handling
● Multi-system integration framework
● Configurable onboarding workflows
● Automated document processing
Low-Code Digital Onboarding Platform featuring
Customer registration initiated
Identity verification and validation
Document upload and verification
Payment and confirmation
Account creation and activation
Verification workflow modules
Integration connectors
Secure authentication components
Document processing utilities
Reduction in onboarding time
Faster verification processing
Improved onboarding visibility
Digital document submission
Reduction in manual intervention
If onboarding still relies on branch visits and manual verification, digital transformation becomes essential.