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What is an issue management app? An issue management app helps engineering teams log, assign, approve and close product issues. MXTechies built one on Mendix for a leading Indian two-wheeler manufacturer, connected to Siemens Teamcenter. Each team gets its own configurable workflow, and overdue tasks are reassigned automatically so issues keep moving.
- Client
- A leading Indian two-wheeler manufacturer
- Platform
- Mendix web application
- Integration
- Siemens Teamcenter PLM, with data migration
- Workflows
- Three configurable issue workflows for different engineering groups
- Notifications
- In-app and email alerts with direct links, daily and consolidated reports
- Delivery partner
- MXTechies
A rigid Teamcenter customisation slowed every change
The client’s customised Teamcenter issue solution had become complex and costly to maintain.
- Specialist effort: every change needed specialist effort.
- One rigid setup: it could not support different workflows, team structures and process needs.
- Manual coordination: resolving issues, tracking tasks and coordinating approvals relied on heavy manual effort.
- Late follow-ups: nothing chased overdue work.
Issue management on Teamcenter data, configured per team
MXTechies delivered a Mendix-based Issue Management application integrated with Teamcenter, including data migration from the old setup. Each engineering group gets a configurable workflow mapped to its own team structure.
Validations, structured status transitions and approvals keep data consistent, while automation keeps work moving.
Ten capabilities across the issue lifecycle
Grouped by the job each one does for engineering teams.
Teamcenter and workflows
Configured for each engineering group.
01Teamcenter integration and migration
- What it does
- Existing issue data carried across.
02Configurable workflows
- What it does
- Separate workflows for each engineering group.
03Team and process mapping
- What it does
- Structures tailored to each group.
Control and sign-off
Consistent data at every stage.
04Mandatory-field validation and status transitions
- What it does
- Controlled, consistent data.
05Approval workflows
- What it does
- Clear sign-off at each stage.
06Activity timeline
- What it does
- The full history of each issue.
Visibility and follow-up
Work keeps moving without chasing.
07Interactive dashboard
- What it does
- Real-time view of issue status and progress.
08Smart notifications
- What it does
- In-app and email alerts that link straight to the item.
09Automatic delegation
- What it does
- Overdue activities are reassigned without chasing.
10Daily and consolidated email reports
- What it does
- Teams and managers stay informed.
From logged issue to closed issue in six steps
- LogAn issue is raised, with Teamcenter part and product data attached.
- RouteThe issue follows its group’s configured workflow.
- ActOwners work tasks, guided by mandatory fields and status rules.
- ApproveApprovers sign off at defined stages.
- EscalateOverdue activities are delegated automatically.
- ReportDashboards and email digests show progress.
What changed for engineering teams
The problems the old customisation caused, and what the Mendix app does instead.
| Before | After |
|---|---|
| Every change needed specialist effort | Easier maintenance with no specialist effort for every change |
| One rigid setup for every team | Workflows that fit each team instead of one-size-fits-all |
| Manual tracking and late follow-ups | Faster issue resolution with less manual chasing |
| Approvals and tasks hard to coordinate | Full visibility of issue status for engineers and management |
Why Mendix works alongside Teamcenter
- Native Teamcenter connectivity: works alongside the PLM, not inside it.
- Configurable, not custom-coded: workflows change without deep PLM work.
- Web access: users work in a browser without a heavy PLM client.
Built for manufacturers running Teamcenter
Automotive, industrial and electronics manufacturers using Teamcenter that need flexible issue, problem or change tracking across engineering teams.
Frequently asked questions
Does this replace Teamcenter?
No. It works alongside Teamcenter and uses its product data.
Was existing issue data kept?
Yes. Data was migrated from the previous setup.
Can each team have its own workflow?
Yes. Workflows, team structures and process mappings are configurable.
What happens to overdue tasks?
They are delegated automatically so work keeps moving.
How are people notified?
In-app and email notifications link directly to the item, plus daily and consolidated reports.
About MXTechies
MXTechies is a Mendix Certified Partner and Siemens Certified Partner with delivery teams in India, the USA and the UAE. We build enterprise apps on Mendix, the low-code platform from Siemens, for manufacturing, banking, real estate and retail. See more of our case studies.
Ready to make issue management flexible again? Let’s build it.
A rigid, hard-to-maintain customisation out. Configurable issue workflows on Teamcenter data in.