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Shared mailboxes are where requests go to wait. A global real estate services firm received a steady flow of emails across several shared mailboxes, and someone had to read, sort, prioritise and forward every one. MXTechies built an AI-powered Email Intake application on Mendix that does the reading for them. It classifies each email, sets its priority, writes a short summary and sends it to the right team’s queue.
AI email classification uses AI to read incoming emails and sort them by type, priority and team. In this project, the solution uses AI inside a Mendix app to process emails from shared mailboxes automatically. Each email is classified, given a priority, matched to the right queue and category, summarised and allocated to the right team. Users see every mailbox’s queue and status in one place and can search across emails easily.
- Client
- A global real estate services firm
- Input
- Emails from multiple shared mailboxes
- AI tasks
- Classification, priority, queue and category detection, summarisation
- Output
- Emails allocated to the right team, with status tracking
- Platform
- Mendix with AI capabilities
- Delivered by
- MXTechies, Mendix Certified Partner and Siemens Certified Partner
The challenge
Handling shared-mailbox email by hand was slow and uneven:
- Manual sorting: every email had to be read, categorised and forwarded by a person.
- Delays: emails waited in the inbox until someone got to them.
- Inconsistent categories: different people sorted the same kind of email in different ways.
- Missed priorities: urgent requests were hard to spot in a busy mailbox.
- Heavy workload: triage took time away from actually solving requests.
- Low visibility: users couldn’t easily see queues or what had been processed.
The solution
MXTechies developed an AI-powered Email Intake application on Mendix. As emails arrive in each shared mailbox, AI reads them and decides what they are about, how urgent they are and which queue and category they belong to.
It writes a short summary, so the receiving team understands the request at a glance, and allocates the email to that team. Processing runs mailbox by mailbox, with status tracking and improved search across everything.
Key features
01AI email classification
- For the team
- Each email is sorted by type automatically.
02Priority detection
- For the team
- Urgent emails are flagged straight away.
03Queue and category matching
- For the team
- Emails land in the right queue and category.
04Email summarisation
- For the team
- Short summaries save reading time.
05Team allocation
- For the team
- Emails go to the team that should handle them.
06Mailbox-level processing
- For the team
- Each shared mailbox is handled on its own rules.
07Status tracking
- For the team
- Users see what is new, in progress or done.
08Better search
- For the team
- Finding past emails is quick and simple.
How it works
- ReceiveAn email arrives in one of the shared mailboxes.
- UnderstandAI classifies the email and determines its priority.
- CategoriseThe app matches it to the right queue and category.
- SummariseAI writes a short summary of the request.
- AllocateThe email is assigned to the right team.
- TrackThe team works the email, and its status is visible to everyone.
Curious what else AI can do inside your Mendix apps? See Mendix AI development. The same firm also uses Mendix for request intake automation.
Outcomes
- Less manual triage: AI handles the reading and sorting.
- Faster responses: emails reach the right team sooner.
- Consistent handling: the same kind of email is always categorised the same way.
- Urgent first: priority detection brings high-priority requests to the top.
- Clear visibility: queues and statuses are visible across mailboxes.
Why build this on Mendix
- AI inside business apps: Mendix connects to large language models through its GenAI connectors.
- Governed AI: results land in a normal app with roles, queues and status tracking.
- AI plus workflow: classification feeds straight into each team’s queue.
Who this is for
Real estate, facilities management, customer service and shared-service teams that receive large volumes of email in shared mailboxes. It suits any team where people spend hours each day reading and forwarding email before real work can start.
Frequently asked questions
What is AI email classification?
It uses AI to read incoming emails and sort them by type, priority and category automatically.
Can it work with several shared mailboxes?
Yes. The app processes emails mailbox by mailbox.
Does it summarise emails?
Yes. AI writes a short summary of each email so teams understand it quickly.
How do emails reach the right team?
The app identifies the right queue and category and allocates the email to the matching team.
Can users track progress?
Yes. Status tracking and improved search show where every email stands.
About MXTechies
MXTechies is a Mendix Certified Partner and Siemens Certified Partner with delivery teams in India, the USA and the UAE. We build enterprise apps on Mendix, the low-code platform from Siemens, for manufacturing, banking, real estate and retail. See more of our case studies.
Last updated October 2026
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